Refund and Cancellation Policy

Updated: 2026-10-29

This policy applies to paid subscriptions offered by 18232954 Canada Inc., doing business as MissionWon Software, 21 ch. Meunier, La Pêche, Quebec J0X 2W0 (“MissionWon” or “we”). It supplements our terms of service.

In short

• Paid subscriptions are monthly and renew automatically until you cancel them.
• You can cancel at any time; cancellation takes effect at the end of the current paid period.
• Billing errors and duplicate charges are refunded.
• Partial months are not refunded, except where the law requires it.
• Your rights under Quebec’s Consumer Protection Act always apply.

What is paid and what is free

Some modules, or some features of a module, are offered free of charge; others are offered by monthly subscription. For example:

• Skipper Core is free for verified Flair Airlines pilots. No charges apply to it.
• Skipper Line is a paid monthly subscription. It is currently in beta; its price will be announced at launch.

Prices and payment

• Prices are shown in Canadian dollars. They include applicable taxes (GST/HST and QST), calculated from your billing address.
• Payment is by card, through Stripe. Stripe processes your card data; MissionWon never sees or stores your full card number.

Automatic renewal

Subscriptions renew automatically each month, and the subscription amount is charged to your card at each renewal, until you cancel.

Free trials

If a free trial is offered, you are not charged if you cancel before the trial ends.

How to cancel

You can cancel your subscription at any time, in either of the following ways:

1. from the billing portal (the link is in every emailed receipt, and your assistant can give it to you);
2. by writing to [email protected] from the email address associated with your account, stating which subscription to cancel.

Effect of cancellation

Cancellation takes effect at the end of the current paid period. You keep access to the subscription until the end of that period, and you are not charged afterwards.

Refunds

• Billing errors and duplicate charges: if you were charged in error or more than once for the same period, we refund the amount concerned. Write to us at [email protected] with the date and amount of the charge.
• Partial months: we do not refund the unused part of a month, except where the law requires it.

Refunds are made through Stripe, to the card used for payment. The time before the refund appears on your statement depends on your financial institution.

Changes to prices and subscription terms

For any material change affecting a paid subscription, we will notify you by email or on the site at least 30 days before it takes effect. You may then cancel your subscription.

Closing your account

You can ask for your MissionWon account to be deleted at any time. Deleting the account cancels your current subscriptions: they stay active until the end of the period already paid and are not renewed. Even after the account is deleted, we keep billing and tax records for the period required by tax law, which is at least 6 years. For more details, see our privacy policy.

Your rights under the Consumer Protection Act

Nothing in this policy limits the rights you have as a consumer under Quebec’s Consumer Protection Act. Where that Act gives you a more favourable right than this policy, including with respect to cancellation or refunds, that right applies.

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